Tips, Cancellations, Refunds, Disputes, and Fraud Reports

A tip is optional and can be added only through an available tip flow. Review the amount before paying. For an order problem, first document the issue in on-platform messages. Use the cancellation, dispute, or support action currently available for the order. Refunds are not automatic or guaranteed; eligibility depends on the order state, payment record, applicable policy, and review of the evidence. Chargebacks or payment reversals may pause the transaction while they are investigated. Report suspected fraud or prohibited activity through the support route and include the user, order, message, payment, and file details you have. A cancellation or dispute status does not by itself confirm that a refund has reached the original payment method. Refund methods and partial-refund availability depend on the transaction and payment provider. If a partial refund is requested, ask KennFlik support to confirm whether that action can be processed before relying on it.