Open a Dispute or Support Request

For order issues, first use the order workspace and preserve the conversation and files. If the issue remains unresolved, use the dispute or support action available to the order or visit the Support page. Include the order ID, a short timeline, the requested outcome, and relevant evidence. Support may review platform records and request more information. Opening a request does not guarantee a refund, payment release, account action, or response within a fixed time. Buyer, Seller, and Agency participants should use the cancellation or dispute actions available within the relevant order workspace, or contact KennFlik support if the appropriate action is missing. For mutual cancellation, the other party must review the request. Arbitration is reviewed by KennFlik support. An order status or dispute decision alone is not proof that money was refunded or paid out. Available refund methods, including partial refunds, depend on payment capabilities and support review; request confirmation before expecting funds to move.